Drury Hotels Reaches Milestone Earning its 20th JD Power Award for Guest Satisfaction

Drury Hotels has been ranked #1 in Guest Satisfaction among Upscale Hotel Brands in the JD Power 2026 North America Hotel Guest Satisfaction Index (NAGSI) Study, marking the company's 20th JD Power Award for Hotel Guest Satisfaction. The ranking was based on feedback from over 44,000 hotel guests surveyed. This achievement highlights Drury Hotels’ ongoing commitment to guest service.

Chuck Drury, CEO of Drury Hotels Company, expressed gratitude for the recognition, stating, "Receiving this recognition for the 20th time is a milestone that fills our entire team with gratitude. This honor is a reflection of the unwavering trust our guests have placed in us year after year and shines a light on the genuine kindness, care, and dedication our team members display every single day."

Drury Hotels continues to be a family-owned and operated brand since 1973, known for its commitment to warm hospitality, comfortable stays, and guest-focused amenities. The company has implemented several industry-shaping advancements, such as offering free hot breakfasts starting in 2003 and introducing the 5:30 Kickback® in 2010, which provides free dinnertime snacks and beverages.

The company is also experiencing growth, with new hotel openings in locations including Lincoln, Nebraska; Miramar Beach, Florida; Tampa, Florida; and Mobile, Alabama. Upcoming expansions include a Drury Plaza Hotel planned for Nashville, Tennessee, in 2026 and a new hotel in Daytona Beach, Florida, in 2027.

The JD Power North America Hotel Guest Satisfaction Index (NAGSI) Study, now in its 30th year, evaluates guest satisfaction across seven dimensions. Drury Hotels received first rankings across all surveyed categories. The study noted that the brand has consistently achieved the highest overall guest satisfaction scores from 2006 to 2022 among Upper Midscale hotel brands, and in the 2025-2026 Study among Upscale hotel brands.