KONE Egypt strengthens customer experience through digital innovation

The introduction of myKONE aims to enhance project delivery by increasing transparency, connectivity, and convenience in KONE's operations, reflecting the company's commitment to customer service.

KONE Egypt has launched myKONE, a digital customer portal designed to improve collaboration and provide clients with better visibility throughout the project execution process. This initiative represents KONE's goal of blending engineering excellence with digital innovation, facilitating smoother interactions for customers while bolstering their overall experience.

KONE emphasizes that customer experience is shaped before a project is completed, developing through systematic interactions and commitments at every stage of the customer journey. Building trust and ensuring ongoing communication are foundational principles of the company's project delivery philosophy.

myKONE serves as a singular digital platform where customers can track project progress from the order confirmation phase to delivery. Users can monitor significant milestones, receive notifications upon their completion, access relevant project information, and maintain connections with their dedicated KONE project teams. This aggregated approach enhances visibility and facilitates better communication for customers throughout the project lifecycle.

"Our customers have always been at the heart of everything we do," said Ahmed Fathi, Managing Director of KONE Egypt. He noted that as customer expectations evolve, KONE is adapting accordingly, leveraging digitalization to foster transparency and collaboration in project delivery while reinforcing the partnerships built with clients.

The launch of myKONE aligns with KONE's Rise strategy, which focuses on accelerating digitalization and strengthening the customer-centric approach of the company. As Egypt invests in modern infrastructure, KONE is dedicated to applying global innovations for local impact, combining engineering prowess with digital advancements to enhance customer experiences throughout project delivery.