Dstny Group appoints Igor Pais as Chief Customer Officer to deepen customer-centricity at scale

Dstny Group, a European provider of business communications solutions, has appointed Igor Pais as Chief Customer Officer (CCO) and a member of the Executive Team, effective immediately. Pais brings 20 years of experience in communications software to his new role, which focuses on placing customers at the center of Dstny's growth strategy.

As CCO, Pais will work to align marketing, sales, services, and customer success around shared customer objectives. His goals include accelerating time to value, enhancing customer retention, and fostering sustainable growth. He will report directly to CEO Daan De Wever.

"I'm excited to join Dstny at such a pivotal moment," says Igor Pais. "The opportunity here is to make the customer journey as strong as the technology behind it and to build the kind of end-to-end experience that turns customers into long-term partners."

Pais's previous experience spans network, service, and subscriber domains within the communications software industry. He has successfully led transformation programs that focus on generating new revenue streams and improving product return on investment, aligning with Dstny's mission of ensuring businesses are always reachable, responsive, and growing.

"As we scale, the quality of the customer experience has to scale with us," says CEO Daan De Wever. "Igor's appointment reflects a clear commitment to placing the customer at the center of everything we do—from first contact to full adoption. His track record in delivering customer-centric, end-to-end solutions at scale is exactly what this next phase calls for."

Dstny, headquartered in Brussels, provides AI-first, mobile-centric orchestrated communications and supports over 5 million users and more than 200 service provider partners worldwide.