HME Introduces ClearSoundX: AI-Powered Audio Technology That Sets a New Standard for Drive-Thru Communication

HME has introduced ClearSoundX, an advanced audio feature for its NEXEO | HDX™ platform, aimed at enhancing drive-thru communication by using artificial intelligence to eliminate background noise. This innovation was announced on June 1, 2026, as part of HME's ongoing commitment to improving drive-thru technology.

Despite noticeable advancements in drive-thru audio over the past decade, challenges such as kitchen noise and high-volume environments have persisted. ClearSoundX utilizes real-time AI learning to effectively suppress noise, signaling a significant enhancement in drive-thru communication capabilities.

Jason Bertellotti, President of HME Hospitality & Specialty Communications, stated, "For more than 50 years, HME has been at the forefront of drive-thru communication technology, and ClearSoundX is the next chapter in that story. This isn't incremental improvement — it's a fundamental shift in how AI can be applied to solve one of the most persistent challenges in the drive-thru environment."

Unlike traditional noise suppression systems that employ static filters, ClearSoundX features an AI engine that continuously monitors the audio environment, distinguishing voice from noise while adapting to different conditions. This innovation is designed to reduce order repetitions and miscommunications, thereby increasing efficiency and enhancing the customer experience during busy service periods.

ClearSoundX is available exclusively on the NEXEO | HDX platform, which already offers top-tier audio and various tools for optimal drive-thru operations. HME has been known for over 50 years for its communication technologies that assist businesses in improving customer service and operations.