Press Release Service Reviews (2026), 18 Services Rated
By the PR Gun Research desk. Prices and ratings verified November 1, 2026.
We rated 18 press release services on buyer experience, using prices, refund terms, turnaround and Trustpilot reviews checked November 1, 2026. Send2Press scores highest at 99.4 out of 100, with a 4.9 Trustpilot score from 271 reviews and a published refund for rejected releases. EIN Presswire (84.0) and PR Underground (81.0) come next, and PR Gun is fifth at 75.0. Many review profiles are thin. PR Newswire has 11 Trustpilot reviews, Business Wire has 2, and PR Gun has no profile.
Press release services rated and ranked
This rating answers one question. How safe and clear is it to buy from this service? It's different from our best distribution services ranking, which puts the most weight on the cost of reach.
| Rank | Service | Score | Trustpilot (reviews) | Protection | Transparency | Speed | Words | Full review |
|---|---|---|---|---|---|---|---|---|
| 1 | Send2Press | 99.4 | 4.9 (271) | 5 | 5 | 5 | 5 | No review page yet |
| 2 | EIN Presswire | 84.0 | 3.5 (179) | 4 | 5 | 5 | 4 | EIN Presswire review |
| 3 | PR Underground | 81.0 | 3.2 (18) | 5 | 5 | 5 | 3 | No review page yet |
| 4 | 24-7 Press Release | 77.0 | 3.7 (1) | 4 | 5 | 4 | 5 | 24-7 Press Release review |
| 5 | PR Gun | 75.0 | No profile | 5 | 5 | 3 | 3 | What is PR Gun |
| 6 | eReleases | 74.2 | 4.7 (82) | 2 | 5 | 4 | 2 | eReleases review |
| 7 | PR.com | 61.0 | 1.9 (14) | 1 | 5 | 5 | 3 | PR.com review |
| 8 | IssueWire | 59.6 | 3.1 (147) | 3 | 5 | 0 | 3 | IssueWire review |
| 9 | PRLog | 55.0 | 2.8 (3) | 1 | 4 | 5 | 2 | PRLog review |
| 10 | PRWeb | 54.6 | 1.6 (23) | 2 | 5 | 3 | 3 | PRWeb review |
| 11 | PRFree | 51.0 | 3.4 (2) | 2 | 5 | 0 | 3 | PRFree review |
| 12 | Newswire.com | 48.2 | 2.2 (307) | 1 | 5 | 0 | 5 | Newswire review |
| 13 | openPR | 46.0 | 4.2 (15) | 1 | 5 | 0 | 3 | openPR review |
| 14 | NewswireJet | 42.0 | 2.4 (8) | 1 | 4 | 0 | 3 | NewswireJet review |
| 15 | Business Wire | 37.0 | 3.8 (2) | 2 | 2 | 0 | 2 | Business Wire review |
| 16 | PR Newswire | 25.0 | 2.0 (11) | 2 | 0 | 0 | 0 | PR Newswire review |
| 17 | GlobeNewswire | 15.0 | 1.9 (13) | 0 | 0 | 0 | 0 | GlobeNewswire review |
| 18 | Cision | 9.6 | 1.6 (33) | 0 | 0 | 0 | 0 | Cision alternatives |
We couldn't read four services' pages on November 1, 2026, so they aren't rated. They are ACCESS Newswire (pricing page not found), Benzinga and Digital Journal (blocked our checks) and NewswireToday (certificate error). See our NewswireToday review for what we know.
A low score here often means "doesn't publish it," not "does it badly." PR Newswire and GlobeNewswire score low mostly because they publish no prices, word limits or turnaround times.
How we scored each service
Five criteria, each scored 0 to 5, weighted to a total of 100.
| Criterion | Weight | Rule |
|---|---|---|
| Trustpilot rating | 30 | The TrustScore if the profile has 20 or more reviews. Fewer than 20, or no profile, gets a neutral 2.5. |
| Buyer protection | 25 | Refund terms (0 to 3) plus a stated editorial review (0 to 2). Refunds score 3 for a published refund for unused or rejected releases, 2 for refunds considered case by case, 1 for a published no-refund or credit-only policy, and 0 if no refund terms are published or readable. Refunds tied only to a pickup or placement guarantee aren't counted. Review scores 2 if the vendor says releases are reviewed or approved before distribution, 1 if review is optional or limited to proofreading and feedback, and 0 if not stated. |
| Price transparency | 20 | 5 for a full rate card, 4 if some prices or inclusions are missing, 2 for a starting price only, 0 for quote only |
| Turnaround | 15 | For the same package as word terms. 5 same day or within hours, 4 next business day, 3 within 24 to 48 hours, 0 not published |
| Word terms | 10 | Words included in the lowest published package that names AP, PR Newswire or U.S. national distribution (the vendor's paid packages if none does, and Business Wire's one published price). 5 unlimited or 1,000 or more, 4 for 700 to 999, 3 no limit published, 2 for 400 to 600, 0 no rate card |
The neutral 2.5 helps services with few reviews, including PR Gun. If we scored them 0 instead, PR Gun would fall to sixth at 60.0. Send2Press and EIN Presswire would stay first and second, and eReleases would move up to third.
How should you read press release service reviews?
Star ratings for press release services are useful, but only if you read the count and the profile notes. Here are all the Trustpilot numbers we found on November 1, 2026.
| Profile | TrustScore | Label | Reviews | Note |
|---|---|---|---|---|
| Send2Press | 4.9 | Excellent | 271 | |
| eReleases | 4.7 | Excellent | 82 | |
| openPR | 4.2 | Great | 15 | |
| Business Wire | 3.8 | Great | 2 | Company hasn't invited customers |
| 24-7 Press Release | 3.7 | 1 | ||
| EIN Presswire | 3.5 | Average | 179 | |
| PRFree | 3.4 | Average | 2 | |
| PR Underground | 3.2 | Average | 18 | |
| Digital Journal | 3.2 | Unclaimed | 1 | Covers Digital Journal overall |
| IssueWire | 3.1 | Average | 147 | |
| PRLog | 2.8 | Average | 3 | |
| ACCESSWIRE (now ACCESS Newswire) | 2.4 | Poor | 72 | Profile still under the old name |
| Notified | 2.4 | Poor | 6 | Operates GlobeNewswire |
| NewswireJet | 2.4 | Poor | 8 | |
| Newswire.com | 2.2 | Poor | 307 | |
| PR Newswire | 2.0 | Poor | 11 | |
| GlobeNewswire | 1.9 | Poor | 13 | Company hasn't invited customers |
| PR.com | 1.9 | Poor | 14 | |
| Benzinga | 1.7 | Bad | 19 | Covers Benzinga.com overall |
| PRWeb | 1.6 | Bad | 23 | |
| Cision | 1.6 | Bad | 33 | Company hasn't invited customers recently |
| PR Gun | No profile | 0 | ||
| NewswireToday | No profile | 0 |
Five things to check before you trust a rating
- The count. A 3.8 from 2 reviews (Business Wire) tells you almost nothing. A 4.9 from 271 (Send2Press) or a 2.2 from 307 (Newswire.com) tells you a lot more.
- Who asked for the reviews. Trustpilot notes that Business Wire and GlobeNewswire haven't invited customers, and Cision hasn't recently. Keep that in mind when a profile is small.
- What the profile covers. Benzinga's and Digital Journal's profiles cover the whole site, not just the press release service.
- Old names and split profiles. ACCESS Newswire's reviews sit under its old ACCESSWIRE name. GlobeNewswire and its operator Notified have separate profiles, 1.9 from 13 and 2.4 from 6.
- Missing sites. G2 and Capterra blocked every request we made, so we can't report their ratings for anyone. If a vendor quotes a G2 badge, check it yourself on G2.
When you read the reviews themselves, sort them into two piles. One is service, like billing, support and refunds. The other is results, like "nobody picked it up." Some services guarantee placements on partner or syndication sites, such as 24-7's guaranteed placement counts, but none we checked promises that journalists will cover your news. PR Gun's terms say it doesn't guarantee pickup by any specific media outlet or journalist, and Send2Press's terms say neither it nor PR Newswire can guarantee placement on any specific news system. So service complaints tell you more about the vendor.
What do releases on each service actually look like?
Reviews tell you how buyers feel. PR Gun's database of published press releases shows what the releases look like.
| Wire | Releases | Published (2026) | Median words | Has a quote | Phone in text |
|---|---|---|---|---|---|
| PR Newswire | 82,398 | Jan 4 to Oct 31 | 615 | 56.3% | 31.2% |
| ACCESS Newswire | 11,396 | Jul 10 to Oct 31 | 764 | 64.7% | 53.1% |
| EIN Presswire | 6,796 | Feb 18 to Oct 30 | 834 | 47.1% | 62.2% |
| GlobeNewswire | 6,085 | May 6 to Oct 18 | 708 | 46.1% | 44.9% |
| PRWeb | 5,684 | Mar 30 to Oct 31 | 607 | 78.4% | 56.2% |
| 24-7 Press Release | 5,331 | Dec 31, 2025 to Oct 30 | 525 | 53.5% | 16.4% |
| Newswire.com | 3,251 | May 6 to Oct 31 | 725 | 58.4% | 68.8% |
| Business Wire | 2,784 | Sep 24 to Oct 18 | 597 | 64.0% | 53.9% |
| PRLog | 2,275 | Sep 20 to Oct 30 | 394 | 36.9% | 22.9% |
| Send2Press | 479 | May 7 to Oct 30 | 545 | 79.3% | 50.9% |
Each wire's window is different, so compare shares, not counts. These figures describe what customers published, which depends on the customers as much as the service. For more, see our press release statistics.
Which review should you read first?
Startup. Read the EIN Presswire and IssueWire reviews. Both publish low prices and have large review counts (179 and 147).
Small business. Read the 24-7 Press Release and eReleases reviews. eReleases has a 4.7 from 82 reviews and includes editorial review in every package.
Agency. Read the Newswire and PRWeb reviews to see why their ratings are low before you commit client budgets, then compare refund terms in the table above.
Public company. Read the PR Newswire, Business Wire and GlobeNewswire reviews. Their Trustpilot profiles are small, so lean on written quotes and references instead.
Looking for the lowest price instead? See cheap press release distribution.
Frequently asked questions
- Which press release service has the best reviews?
- Send2Press has the highest Trustpilot score among press release services we checked, 4.9 from 271 reviews on November 1, 2026. eReleases is next at 4.7 from 82 reviews.
- What is the best rated press release service overall?
- In our buyer-experience rating, Send2Press scores 99.4 out of 100, EIN Presswire 84.0 and PR Underground 81.0. The rating combines Trustpilot, refund terms, price transparency, turnaround and word terms.
- Are PR Newswire and Business Wire reviews reliable?
- They're thin. PR Newswire had 11 Trustpilot reviews and Business Wire had 2 on November 1, 2026, and Trustpilot notes Business Wire hasn't invited customers. Don't judge either on stars alone.
- Does PR Gun have reviews on Trustpilot?
- No. PR Gun had no Trustpilot profile on November 1, 2026, and G2 and Capterra blocked our checks. In our rating it gets the same neutral score as other services with fewer than 20 reviews.
- Can a press release service guarantee media coverage?
- No service we checked promises editorial coverage, though some guarantee placements on partner sites. PR Gun's terms say it doesn't guarantee pickup by any specific media outlet or journalist, and Send2Press's terms say placement on any specific news system can't be guaranteed. Compare refund terms and support instead.
How we researched this
- Prices, refund terms, editorial review, turnaround and word limits were read from each vendor's own pages on November 1, 2026. We sent no requests to Google.
- Trustpilot scores, labels, counts and profile notes were read on November 1, 2026. G2 and Capterra returned errors for every request and aren't used.
- Score is the sum of each weight times its 0 to 5 criterion score, divided by 5 (Trustpilot 30, protection 25, transparency 20, turnaround 15, words 10), so a perfect score is 100. Services we couldn't read aren't rated.
- Release figures come from PR Gun's database of published press releases, deduplicated by headline, bodies of 50 words or more, with each wire's own 2026 window shown. "Has a quote" means the text contains said, says or stated.
- PR Gun sells press release distribution and competes with the services on this page.
Trying PR Gun. PR Gun has no public ratings yet, so judge it on its terms. Prices are published ($49 to $399 per release), writing is free, every release is reviewed, and you can get a refund until review starts. See PR Gun's pricing.
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